If You Need Service Or Assistance
If you prefer, write to:
We suggest you follow
Mr. William Clark
Consumer Assistance Representative
these steps:
Whirlpool Corporation
1. Before calling for assistance...
2000 M-63
Performance problems often result from little Benton Harbor, Ml 49022
things you can find and fix yourself without tools
Please include a daytime phone number in your
of any kind.
correspondence.
If your dishwasher will not run, or stops 3. If you need service*...
during a cycle:
Whirlpool has a nationwide
l Is the door tightly closed and securely latched?
network of authorized
l Has the cycle been correctly set? mi+l 01~ WhirlpoolSM service com-
l Is the water turned on? SERVICE panies. Whirlpool service
l Have you checked your home?s main fuses or -i9 technicians are trained to
circuit breaker box? fulfill the product warranty
l Is the dishwasher wired into a live circuit with the and provide after-warranty service, anywhere in
proper voltage? the United States. To locate the authorized
l If the motor has stopped because of an overload, Whirlpool service company in your area, call our
it will automatically reset itself within a few min- Consumer Assistance Center telephone number
utes. If the motor does not start, call for service. (see Step 2) or look in your telephone directory
Yellow Pages under:
If dishwasher won?t fill:
APPLIANCES - klOlJSE~OL0 - ELECTRICAL APPLIANCES -
l Is overfill protector stuck in ?up? position? UWOR- SERVICE A REPAIR YWOR - REPAJRING A PARTS
Overfill protector should move up and down OR
WASWING YACHINES. DRYERS
freely. Press down to release. A IRONERS-SERVICING
WHIRLPOOL APPLIANCES
If water remains in the dishwasher: AUTHORIZEO WHIRLPOOL SERVICE
l Has the cycle completed? SERVICE COMPANIES
XY2 SERVICE CO
l A small amount of remaining water is normal. 123MAPLE 999-9999
l Is drain air gap clogged?
4. If you need FSP@ replacement parts:..
If detergent remains in the covered FSP is a registered trademark of Whirlpool
detergent cup: Corporation for quality parts. Look for this symbol
l Is the bottom rack in backwards? (The rack of quality whenever you need a replacement part
bumpers should be at the front.) for your Whirlpool appliance. FSP replacement
l Is the dishwasher detergent fresh and dry parts will fit right and work right, because they are
without lumps? made to the same exacting specifications used to
l Is the cycle completed? build every new Whirlpool appliance.
To locate FSP replacement parts in your area,
If white residue appears on front of access
refer to Step 3 above or call the Whirlpool
panel:
Consumer Assistance Center number in Step 2.
l Is more detergent being used than needed? See
5. If you are not satisfied with how the
page 9 for recommended amounts of detergent.
problem was solved?...
l Some liquid detergents develop excess foam
and build up on exterior of access panel. Try a l Contact the Major Appliance Consumer Action
Panel (MACAP). MACAP is a group of indepen-
different brand to reduce foaming and eliminate
build-up. dent consumer experts that voices consumer
views at the highest levels of the major appliance
If dishes aren?t as dry as you expected: industry.
l Is the rinse agent dispenser filled? Using a rinse
l Contact MACAP only when the dealer, autho-
agent greatly improves drying. (See page 10.) rized servicer or Whirlpool have failed to resolve
your problem.
2. If you need assistance?...
Major Appliance Consumer Action Panel
Call Whirlpool Consumer Assistance Center
20 North Wacker Drive
telephone number. Dial free from anywhere
in the U.S.: Chicago, IL 60606
l-800-253-1301 l MACAP will in turn inform us of your action.
and talk with one of our trained consultants.
*When requesting assistance, please provide:
The consultant can instruct you in how to obtain
model number, serial number, date of purchase,
satisfactory operation from your appliance or,
and a complete description of the problem. This
if service is necessary, recommend a qualified
information is needed in order to better respond
service company in your area. to your request.
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