If You Need Service Or Assistance
Remember:
We suggest you follow these
Motor running time depends on different things:
steps: number of door openings, amount of food stored,
temperature of the room, setting of the controls.
1. Before calling for assistance.. . Your new refrigerator may be larger than your
Performance problems often result from little old one so it has more space to be cooled. It also
things you can find and fix yourself without tools has a regular freezer instead of a frozen food
of any kind. compartment. All this means better refrigeration
and may require more running time than your old
If your refrigerator will not operate:
one.
l Is the power supply cord plugged into a live
circuit with proper voltage? (See page 4.) 2. If you need assistance*...
l Have you checked your home?s main fuses or Call Whirlpool COOL-LINE@ service assistance
circuit breaker box? telephone number. Dial free from anywhere in
the U.S.:
9 Is the Refrigerator Control ON?
1-800-253-l 301
If there is a rattling or jingling noise or and talk with one of our trained consultants. The
unfamiliar sounds: consultant can instruct you in how to obtain
. Is something on top of or behind the refrigerator satisfactory operation from your appliance or, if
making noise when the refrigerator is running? service is necessary, recommend a qualified
l New features on your new refrigerator make service company in your area.
new sounds. You may be hearing air flowing If you prefer, write to:
from the fans, timer clicks for the defrost cycle, Mr. Donald Skinner
or defrost water draining in the defrost pan.
Director of Consumer Relations
If your ice maker will not operate: Whirlpool Corporation
2000 M-63
l Has the freezer had enough time to get cold?
With a new refrigerator, this might take Benton Harbor, Ml 49022
overnight. Please include a daytime phone number in your
correspondence.
. If the signal arm ON...in the down position?
l Is the water valve turned on? Is water getting to 3. If you need service*...
the ice maker? Whirlpool has a nationwide
If there is water in the defrost pan: network of authorized
Whirlpoo,lSM service compa-
l This is normal in hot, muggy weather. The pan
nies. Whrrlpool servrce
can even be half full. Make sure the refrigerator
technicians are trained to
is level so the pan does not overflow.
fulfill the product warranty
If the lights do not work:
and provide after-warranty service, anywhere in
l Have you checked your home?s main fuses or the United States. To locate the authorized
circuit breaker box? Whirlpool service company in your area, call our
l Is the power supply cord plugged in to a live COOL-LINE@ service assistance telephone
circuit with the proper voltage? (See page 4.) number (see Step 2) or look in your telephone
directory Yellow Pages under:
If a bulb is burned out:
l See instructions for changing light bulbs on APPLIANCES - HOUSEHOLD - ELECTRICAL APPLIANCES -
pages 8 and 9. Use appliance bulbs only. MAJOR-SERVICE & REPAIR MAJOR - REPAIRING 8 PARTS
OR
If the motor seems to run too much: WASHING MACHINES, DRYERS
8 IRONERS-SERVICING
l Is the condenser free of dust and lint?
WHIRLPOOL APPLIANCES
l On hot days, or if the room is warm, the motor AUTHORIZED WHIRLPOOL SERVICE
naturally runs longer. SERVICE COMPANIES
XYZ SERVICE CO
l If the door has been opened a lot, or if a large 123 Maple.. .999-9999
amount of food has been put in, the motor will
run longer to cool down the interior.
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ACEC
