If you need service or help, 2. If you need service*:
If your WHIRLPOOL?
we suggest you follow
appliance ever needs
these three steps: service anywhere in the
United States, help is
just a phone call away
1. Before calling for service... .to your nearest
Whirlpool franchised
Performance problems are sometimes caused by
TECH-CARE? service
little things you can correct without tools. Before you SYMBOL
call for service, check this list. OF OUALITY representative.
SERVICE Whirlpool maintains
If your refrigerator will not operate: a nationwide network
l Is the electric cord plugged in? of franchised TECH-CARE service companies to fulfill
l Is a fuse blown or a circuit breaker tripped?
your warranty and provide after-warranty service
l Is the Temperature Control dial turned ON? and maintenance to keep your WHIRLPOOL appli-
If your ice maker will not operate: ance in peak condition.
l Hasthe freezer had enough time toget cold? With
You?ll find your nearest TECH-CARE service com-
a new refrigerator, this might take overnight. pany listed In your local telephone book Yellow
l Is the signal arm ON...in the down position? Pages under Washers/ Dryers - Repairing or Servic-
l Is the water valve turned on, and is water getting ing. Should you not find a listing, dial free, the
to the ice maker?
Whirlpool COOL-LINE? service assistance tele-
If there is a rattling or jingling noise, or other phone number (800) 253-1301.
unfamiliar sounds: When calling from:
l Is something on top or behind the refrigerator mak- Michigan . , . . . . (800) 632-2243
ing noise when the refrigerator is running? Alaska & Hawaii . . . . . . . . . . . . (800) 2531121
l New features on your new refrigerator make new
sounds. You may be hearing air flowing from the If you move...To make sure that your appliance is
fans, timer clicks for the defrosting cycle, defrost
correctly installed and to insure its continued satis-
water draining into the defrost pan. If you have an factory operation, please telephone your nearest
ice maker, you will hear water fill the molds and TECH-CARE? service company for installation or to
the ice drop intothe bin. get the name of a qualified installer. (Installation
It there is water in the detrost pan:
cost will, of course, be paid by you.]
l In hot, muggy weather, this is normal. The pan can Helpful hints...You can help your TECH-CARE ser-
even be half full. Make sure the refrigerator is level vice representative give you faster service if you
so the pan doesn?t overflow.
include the model and serial number of your appli-
It the light doesn?t work: ance when requesting service. Also, retain your sales
l Check fuses and circuit breakers. Make sure it?s slip and warranty to verify your warranty status.
plugged in. Remember...Your TECH-CARE service representa-
l The bulb may be burned out. Unplug the refriger- tive is specially trained in the expert repairing and
ator; remove the light shield; replace the bulb with servicing of your WHIRLPOOL appliances. He can
an appliance bulb no larger than 40 watts. Re- help you maintain the quality originally built into
place the light shield and plug in the cord. your WHIRLPOOL appliance. So why not take the
It the motor seems to run too much: time. now, to look up his telephone number and jot it
l Is the condenser, behind the base grill, free of dust down in the space provided on the cover.
and lint?
l On hot days, or if the room is warm, the motor 3. If you have a problem* :
naturally runs longer. Call Whirlpool Corporation in Benton Harbor at the
l If the door has been opened a lot, or if a large COOL-LINE service assistance telephone number
amount of food has been put in, the motor will run [see Step 2) or write:
longer to cool down the interior. Mr. Stephen E. Upton, Vice President
Whirlpool Corporation Administrative Center
Remember: Motor running time depends on dif-
2000 U.S. 33 North, Benton Harbor, Michigan 49022
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the ?If you must call or wte. please provide your name. address.
controls. telephone number, type of appliance. brand, model. setlal num
And, your new refrigerator may be larger than ber. date of purchase. the dealer?s name. and a complete descrip
tlon of the problem This lnformatlon IS needed in order lo better
your old one so it has more space to be cooled. It
respond to your request for assistance
also has a regular freezer instead of a frozen food
compartment. It provides colder and more uniform
temperatures for better food storage. All this means
better refrigeration and may require more running
time than your old one. |
ACEC
