During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
SOMETHING NOT WORKINGfrozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
defrost .
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orIf, after the above checks, there is still a fault, call your local Service Force Centre.
installation a charge will be made, even if the appliance is under guarantee.In-guarantee customers should ensure that the above checks have been made as the engineer will make a
Before contacting your local Service Force Centre, check the following points:charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service call
SymptomSolution
SERVICE AND SPARE PARTS
No power to the applianceCheck there is power at the socket.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Check there is not a power cut by checking theZanussi Service Force Centre by telephoning:-
household lights.
0870 5 929929
Check the fuse has not blown.
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
The light does not come on Ensure that the bulb is correctly fitted.
Replace the bulb if it has blown.For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Check the door light switch is not jammed.
For service in the Republic of Ireland contact
The temperature in the fridge or freezer section isCheck the thermostat control knob in the fridge isZanussi
too highturned to the correct setting relative to ambientLong Mile Road
conditions.
Dublin 12
Check the ambient temperature is within the
appliance?s operating limits, please refer to theTelephone : 01 4090751
installation section in this instruction book.Before calling out an engineer, please ensure you have read the details under the heading ?Something Not
Relocate the appliance if necessary.Working?
When you contact the Service Force Centre you will need to give the following details:
The freezer door will not openHas door just been opened? If so leave for a few
minutes to allow the air pressure to equalise.1.Your name, address and post code
The compressor runs continouslyAdjust the thermostat control knob to give correct2.Your telephone number
temperature control. See ?Setting the temperature?.3.Clear and concise details of the fault
Check that the doors are closed.4.The model and serial number of the appliance (found on the rating plate)
5.The purchase date
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
Check that air ventilation is not obstructed.Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
Excessive frost and ice has built upEnsure the doors are not left open.
Check that nothing is preventing the doors fromCUSTOMER CARE DEPARTMENT
closing.
Is the door gasket intact and clean.For general enquiries concerning your Zanussi appliance or for further information on Zanussi products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
Has advised periodic defrosting been carried out.
at www.zanussi.co.uk
Customer Care Department
NoiseRefer to normal operating sounds.
Zanussi
Water under the salad crispersCheck the drain hole is not blocked. (see
55-77 High Street
Maintenance and Cleaning).
Slough
Low room temperature operation Berkshire
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressorSL1 1DZ
fridge freezer can remain inoperative during this time .Tel: 08705 727 727 (*)
This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not
calling the thermostat to energise the compressor .* calls to this number may be recorded for training purposes.
1011 |
ACEC
