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SymptomPossible causes
The machine vibrates when spinningThe internal packing has not been removed.
The machine is in contact with the wall or furniture.
The machine is not level and stable (check diagonally).
The washing load is badly distributed in the drum.
Maybe there is very little laundry in the drum.
The door will not openThe water level is above the bottom edge of the door.
The machine is heating the water.
The drum is turning.
The door can only be opened when the relevant light has gone out.
Spinning starts late or the machineThe electronic unbalance detection device has cut in because the laundry
does not spinis not evenly distributed in the drum. The laundry is redistributed by
reverse rotation of the drum. This may happen several times before the
unbalance disappears and normal spinning can resume. If, after 15
minutes, the laundry is still not evenly distributed in the drum, the
machine will not spin. In this case, redistribute the load manually and
select the spin programme.
The machine makes an unusualThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drumMachines based on modern technology operate very economically
using very little water without affecting performance.
Service & Spare PartsCustomer Care
In the event of your appliance requiring service, or ifFor general enquiries concerning your Zanussi appliance
you wish to purchase spare parts, please contact youror for further information on Zanussi products, please
local Zanussi Service Force Centre by telephoning:contact our Customer Care Department by letter or
telephone as follows:
0870 5 929929
Your telephone call will be automatically routed to theCustomer Care Department
Service Force Centre covering your post code area.
Zanussi
The addresses are listed on the following pages.
55-77 High Street
Before calling out an engineer, please ensure you have
read the details under the heading ?Something NotSlough
Working?.Berkshire
When you contact the Service Force Centre you will
SL1 1DZ
need to give the following details:
Tel 08705 727727*
1. Your name, address and post code
2. Your telephone numberor visit our website at www.zanussi.co.uk
3. Clear and concise details of fault* calls to this number may be recorded for training
4. The model and serial number of the appliance (found
purposes.
on the rating plate - see picture).
5. The purchase date
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ACEC
