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SymptomPossible causes
The machine vibrates when spinningIThe internal packing has not been removed.
IThe machine is in contact with the wall or furniture.
IThe machine is not stable and level (check diagonally).
IThe washing load is badly distributed in the drum.
IMaybe there is very little laundry in the drum.
The door will not openIThe programme is still running.
IThe door lock has not yet released (the DOOR light is still on).
IWater in the tub: the door cannot be opened if water is present in the
tub.
Spinning starts late or the machineIThe electronic unbalance detection device has cut in because the
does not spinlaundry is not evenly distributed in the drum. The laundry is
redistributed by reverse rotation of the drum. This may happen several
times before the unbalance disappears and normal spinning can resume.
If, after 20 minutes, the laundry is still not evenly distributed in the
drum, the machine will not spin. In this case, redistribute the load
manually and reselect the spin programme.
The machine makes an unusualIThe machine is fitted with a type of motor which makes an unusual
noisenoise compared with other traditional motors. This new motor ensures
a softer start and more even distribution of the laundry in the drum
when spinning, as well as increased stability of the machine.
No water is visible in the drumIMachines based on modern technology operate very economically
using very little water without affecting performance.
Before calling out an engineer, please ensure you have
Service & Spare Parts
read the details under the heading ?Something Not
In the event of your appliance requiring service, or ifWorking?.
you wish to purchase spare parts, please contact your
When you contact the Service Force Centre you will
local Service Force Centre by telephoning:
need to give the following details:
1. Your name, address and post code
0870 5 929929
2. Your telephone number
Your telephone call will be automatically routed to the
3. Clear and concise details of fault
Service Force Centre covering your post code area.
4. The model and serial number of the appliance (found
For the address of your local Service Force Centre andon the rating plate - see picture)
further information about Service Force, please visit the5. The purchase date.
website at www.serviceforce.co.uk.
Please note that a valid purchase receipt or
For Customer Service in Ireland please contact us at the
guarantee documentation is required for in-
address below:
guarantee service calls.
Zanussi Electrolux
Electrolux Group (Irl) Ltd
Long Mile Road
Dublin 12
Republic of Ireland
Tel: +353 (0)1 4090751
Email:
[email protected]
21
ACEC
