Additional Information
What to do if Something isnOt Working
TTroubleshootingroubleshooting
Having trouble? Something not working? Before calling for help, try these suggestions.
HAVINGTHISPROBLEM?CHECKTHESEITEMS
No Picture Make sure the Power cable is plugged in the wall and back of the monitor.
(Power LED not lit)Power button on top of the monitor should be in the ON position.
Disconnect the monitor from the power outlet for about one minute.
No PictureMake sure the computer is turned on.
(Power LED is AmberMake sure the monitor cable is properly connected to your computer.
or Yellow)Check to see if the monitor cable has bent pins.
The Energy Saving Feature may be activated. See pages 7 and 17 for details.
No PictureMake sure the Brightness and Contrast controls are set correctly. See page 4 for details
(Power LED is Green) Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Make sure the computer Power button is on.
Screen shows Make sure the monitor cable is properly connected to your computer. See Setting Up Guide.
Check to see if the monitor cable has bent pins.
Make sure the computer is turned onNO SYNC INPUT
NO SYNC INPUTNO SYNC INPUT
NO SYNC INPUT
when you turn on
the monitor.
No Color or intermittentIf you are using a non-VESA-DDC standard video card, turn the DDC1 / 2B feature Off. See page 8.
Black-and-White
Color appears blotchyThe picture may need degaussing. See page 6 for details.
Remove any nearby magnetic objects.
Face the monitor East for best picture quality.
Missing one or Check user settings of Color Temperature. See pages 10 and 11 for details.
more colorsMake sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Adjust Sync Input Select. See page 9 for details.
Dim PictureAdjust the Brightness and Contrast controls. See page 4 for details.
Check your video card and the manual instructions for it. It may be a non-VESA-DDC Standard card.
Adjust Sync Input Select. See page 9 for details.
Picture is too largeAdjust the Horizontal and/or Vertical Size. See pages 13 and 14 for details.
or too smallAdjust the Zoom. See page 13 for details.
Edges of the picture The geometry controls require adjusting. See page 12 for details.
are not square
Picture has a double Eliminate the use of a video extension cable and/or video switch box.
imageFace the monitor East for best picture quality.
Picture is not sharpCheck to make sure Moire is switched off. See page 9.
Adjust Sync Input Select. See page 9 for details.
No AudioMake sure mute is not activated. See page 5 for details.
Make sure the Audio-in cable is securely plugged into the monitor and the audio source.
See pages 2 and 16 for details.
Unstable PictureIncrease your refresh rate. Consult your computer manual for details.
Windows O95 cannotSelect OSuper VGA� under STANDARD DISPLAY TYPES, or contact your video card manufacturer
find your video cardfor the right drivers.
For further assistance, contact Philips at (800) 835-3506 or (423) 475-0280.
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