TROUBLESHOOTING WASHER
First try the solutions suggested here and possibly avoid the cost of a service call...
Washer and ComponentsWasher Operation
Noisy, vibrating, off-balanceWasher won?t run, fill, rinse or agitate; washer stops
 Is the floor flexing, sagging or not level? Flooring that flexes
or is uneven can contribute to noise and vibration of the
washer. A 3??" (1.9 cm) piece of plywood under the washer will WARNING
reduce the sounds. See the Installation Instructions.
 Is the washer/dryer level? The washer/dryer must be level.
See the Installation Instructions.
 Is the load balanced? Evenly distribute the load in the
washer basket and make sure the height of the load does not
exceed the top row of basket holes.
Electrical Shock Hazard
 Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.Plug into a grounded 3 prong outlet.
 Are the gears engaging after the drain and before spin, or Do not remove ground prong.
is the upper part of agitator clicking during wash? These
are normal washer noises.Do not use an adapter.
 Is the washer gurgling or humming? When the washer Do not use an extension cord.
drains, the pump will make a continuous humming with
periodic gurgling or surging sounds as the final amounts of Failure to follow these instructions can result in death,
water are removed. This is normal.
fire, or electrical shock.
 The washer basket moves while washing. This is normal.
 Is the power cord plugged into a grounded 3 prong outlet?
LeakingPlug power cord into a grounded 3 prong outlet.
 Are the fill hoses tight?  Are you using an extension cord? Do not use an extension
cord.
 Are the fill hose gaskets properly seated? Check both ends
of each hose. See the Installation Instructions. Â Is the indicator on the Cycle Control knob properly lined
up with a cycle? Turn the Cycle Control knob to the right
 Is the drain hose properly installed? The drain hose should slightly and pull to start.
be secured to the drainpipe or laundry tub. See the Installation
Instructions. Â Are the water inlet valve screens clogged? Turn off the
water and remove inlet hoses from the washer. Remove any
 Is the sink or drain clogged? Sink and drainpipe must be accumulated film or particles. Reinstall hoses, turn on water
able to carry away 17 gal. (64 L) of water per minute. If sink or and check for leaks.
drainpipe is clogged or slow, water can back up out of  Are both the hot and cold water faucets turned on? Turn
drainpipe or sink. Check household plumbing (laundry tubs, on the water.
faucets, drainpipe, water pipes) for leaks.
 Is the water inlet hose kinked? Straighten the hoses.
 Is water splashing off the tub ring? Center the tub before
starting the washer. Â Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is much
 Is water splashing off the load? Evenly distribute the load in higher than the highest water level. This is normal and
the washer basket and make sure the height of the load does necessary for clothes to move freely.
not exceed the top row of basket holes. The fill or spray rinses
can splash off the load. Â Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse, or reset the circuit breaker. If the
problem continues, call an electrician.
Dispenser clogged (on some models)
 Is the washer in a normal pause in the cycle? The washer
 Did you follow the manufacturer?s directions when adding pauses for about 2 minutes during certain cycles. Allow the
fabric softener to the dispenser (on some models)? cycle to continue. Some cycles feature periods of agitation
Measure fabric softener and slowly pour into the dispenser. and soak.
Wipe up all spills. Dilute fabric softener in the fabric softener
dispenser. Is the washer overloaded? Wash smaller loads.
 Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.
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ACEC
WHIRLPOOL
