Service Modes, Error Codes, and Fault FindingEM5.1E5.EN 23
How to navigateto 100 (volume is maximum). Volume values can be
?In SAM, you can select the menu items with the "CURSOR changed via the volume key on the RC-transmitter.
UP/DOWN" key on the RC-transmitter. The selected item ?BRIGHTNESS. Gives the last status of the brightness as
will be highlighted. When not all menu items fit on the set by the customer. The value can vary from 0 (brightness
screen, move the "CURSOR UP/DOWN" key to display the is minimum) to 100 (brightness is maximum). Brightness
next/previous menu items.values can be changed via the "CURSOR LEFT" and
?With the "CURSOR LEFT/RIGHT" keys, it is possible to:"CURSOR RIGHT" keys on the RC-transmitter after
- (De) activate the selected menu item.pressing the "MENU" button and selecting "PICTURE" and
- Change the value of the selected menu item."BRIGHTNESS".
- Activate the selected submenu.?CONTRAST. Gives the last status of the contrast as set by
the customer. The value can vary from 0 (contrast is
How to exit SAMminimum) to 100 (contrast is maximum). Contrast values
Use one of the following methods:can be changed via "CURSOR LEFT" and "CURSOR
?Press the "MENU" button on the RC-transmitter, orRIGHT" keys on the RC-transmitter after pressing the
?Switch the set to STANDBY via the RC-transmitter, or"MENU" button and selecting "PICTURE" and
?Press the "EXIT" button on the DST."CONTRAST".
?COLOUR. Gives the last status of the colour saturation, as
5.2.3 Customer Service Mode (CSM)set by the customer. The value can vary from 0 (colour is
minimum) to 100 (colour is maximum). Colour values can
Purposebe changed via "CURSOR LEFT" and "CURSOR RIGHT"
keys on the RC-transmitter after pressing the "MENU"
When a customer is having problems with his TV-set, he can button and selecting "PICTURE" and "COLOUR".
call his dealer. The service technician can than ask the
?HUE. Only relevant for NTSC-signals (e.g. some NTSC-
customer to activate the CSM, in order to identify the status of DVD-discs).
the set. Now, the service technician can judge the severity of
the complaint. In many cases, he can advise the customer how
Customer Service Menu 2
to solve the problem, or he can decide if it is necessary to visit
the customer.?SHARPNESS. Gives the sharpness value. The value can
The CSM is a read only mode; therefore, modifications in this vary from 0 (sharpness is minimum) to 7 (sharpness is
maximum). In case of bad antenna signals, a too high
mode are not possible.
value of the sharpness can result in a noisy picture.
Sharpness values can be changed via the "CURSOR
How to enter CSMLEFT" and "CURSOR RIGHT" keys on the RC-transmitter
Use one of the following methods:
after pressing the "MENU" button and selecting
?Press the "MUTE" button on the RC-transmitter "PICTURE" and "SHARPNESS".
simultaneously with the "MENU" button on the TV (top
?HEADPHONE VOLUME. Gives the last status of the
control) for at least 4 seconds.headphone volume, as set by the customer. The value can
?Key in the code "123654" via the standard RC transmitter.vary from 0 (volume is minimum) to 100 (volume is
maximum). Headphone volume values can be changed via
Note: Activation of the CSM is only possible if there is no (user) the "CURSOR LEFT" and "CURSOR RIGHT" keys on the
menu on the screen!
RC-transmitter after pressing the "MENU" button and
selecting "SOUND" and "HEADPHONE VOLUME".
How to navigate?DOLBY. Indicates whether the received transmitter
By means of the "CURSOR-DOWN/UP" knob on the RC-transmits Dolby sound ("ON") or not ("OFF"). Attention:
transmitter, you can navigate through the five menus.The presence of Dolby can only be tested by the software
on the Dolby Signalling bit. If a Dolby transmission is
Contents of CSMreceived without a Dolby Signalling bit, this indicator will
show "OFF" even though a Dolby transmission is received.
Customer Service Menu 1?SURROUND MODE. Indicates the by the customer
?SOFTWARE VERSION (example: EM51EU1-selected surround mode (or automatically chosen mode).
1.0_01234). Displays the build in software version. In case In case the set is a Non-Dolby set, there will be displayed
of field problems related to software, software flash-RAM "0". If it is a Dolby-set then is displayed: "STEREO", "3
pos.7006 must be changed by a new one. Do this via STEREO", "HALL", "3DSURROUND", "DOLBY PRO
soldering. You will find details of the software versions in LOGIC" or "DOLBY DIGITAL". These settings can be
the chapter "Software Survey" of the "Product Survey - influenced after pressing the "MENU" button and selecting
Colour Television" publication. This publication is "SOUND" and SURROUND MODE". It can also have been
generated four times a year.selected automatically by signalling bits (internal software).
?FEATURE BOX. The 12NC-number of the build in Feature ?TUNER FREQUENCY. Indicates the frequency the
Box softwareselected transmitter is tuned to. The tuner frequency can
?SET TYPE. This information is very helpful for a helpdesk/be changed via the "CURSOR LEFT" and "CURSOR
workshop as reference for further diagnosis. In this way, it RIGHT" keys for fine tune after opening the installation
is not necessary for the customer to look at the rear of the menu and selecting "INSTALL" and "MANUAL INSTALL".
TV-set. ?DIGITAL OPTION. Gives the selected digital mode, "100
?CODE 1. Gives the latest 5 errors of the error buffer. As HZ", "DIGITAL SCAN", "NATURAL MOTION", "DOUBLE
soon as the built-in diagnose software has detected an LINES", or "PIXEL PLUS". Change via "MENU",
error the buffer is adapted. The last occurred error is "PICTURE", "DIGITAL OPTIONS".
displayed on the leftmost position. Each error code is ?CENTRE TRIM. Indicates the difference between main
displayed as a 3-digit number. When less than 10 errors volume and volume of centre speaker. Change via:
occur, the rest of the buffer is empty (000). See also "MENU", "SETUP", "SPEAKERS", and "CENTRE
paragraph "Error Codes" for a description. VOLUME" (not available when "Surround Mode" is set to
?CODE 2. Gives the first 5 errors of the error buffer. See "STEREO" or "HALL"). The value can vary from "-10" to
also paragraph Error Codes for a description. "+10"
?VOLUME. Gives the last status of the volume as set by the ?TV SYSTEM. Gives information about the video system of
customer. The value can vary from 0 (volume is minimum) the selected transmitter.
- BG: PAL BG signal received.
- DK: PAL DK signal received. |
ACEC
PHILIPS
