Service and Spare Parts
In the event of your appliance requiring service, or if you wishPlease note that a valid purchase receipt or guarantee
to purchase spare parts please contact your local Servicedocumentation is required for in-guarantee service calls.
Force Centre by telephoning:
08705 929929Customer Care
Your telephone call will be automatically routed to the Service
Force Centre covering your post code area. Department
For the address of your local Service Force Centre and furtherFor general enquiries concerning your Zanussi Electrolux
information about Service Force, please visit the website at
www .serviceforce.co.ukappliance or for further information on Zanussi Electrolux
products please contact our Customer Care Department by
Before calling out an engineer, please ensure you read theletter or telephone at the address below or visit our website at
details under the heading "What to do, when...".www .zanussi.co.uk
When you contact the Service Force Centre you will need toCustomer Care Department
give the following details:Zanussi Electrolux
1.Your name, address and post code55-77 High Street
2.Your telephone numberSlough
Berkshire
3.Clear and concise details of the faultSL1 1DZ
4.The model and serial number of the appliance (found on the Tel: 08705 727727 (*)
rating plate)
5.The purchase date
*calls to this number may be recorded for training purposes
Guarantee Conditions
Standard Guarantee ConditionsEuropean Guarantee
We, Zanussi Electrolux, undertake that if within 12 months ofIf you should move to another country within Europe then your
the date of purchase this ZANUSSI ELECTROLUX applianceguarantee moves with you to your new home subject to the
or any part thereof is proved to be defective by reason only offollowing qualifications:
faulty workmanship or materials, we will, at our option repair or
The guarantee starts from the date you first purchased your
replace the same FREE OF CHARGE for labour, materials orproduct.
carriage on condition that:
The appliance has been correctly installed and used only on The guarantee is for the same period and to the same extent
for labour and parts as exists in the new country of use for
the electricity supply stated on the rating plate.this brand or range of products.
The appliance has been used for normal domestic purposes
This guarantee relates to you and cannot be transferred to
only, and in accordance with the manufacturerOs instructions.another user.
The appliance has not been serviced, maintained repaired,
Your new home is within the European Community (EC) or
taken apart or tampered with by any person not authorised European Free Trade Area.
by us.
All service work under this guarantee must be undertaken by The product is installed and used in accordance with our
instructions and is only used domestically, i.e. a normal
a Service Force Centre.household.
Any appliance or defective part replaced shall become the
The product is installed taking into account regulations in
CompanyOs property.your new country.
This guarantee is in addition to your statutory and other legal
rights.Before you move please contact your nearest Customer Care
centre, listed below, to give them details of your new home.
Home visits are made between 8.30amand 5.30pmMondayThey will then ensure that the local Service Organisation is
to Friday. Visits may be available outside these hours in whichaware of your move and able to look after you and your
case a premium will be charged.appliance.
Exclusions
FranceSenlis+33 (0) 344 62 29 29
This guarantee does not cover:Germany Nurnberg+49 (0) 800 234 7378
Damage or calls resulting from transportation, improper use ItalyPordenone+39 (0) 434 39 4700
or neglect, the replacement of any light bulbs or removable
parts of glass or plastic.SwedenStockholm+46 (0) 8 672 53 90
UKSlough+44 (0)1753 219897
Costs incurred for calls to put right an appliance which is
improperly installed or calls to appliances outside the United Ireland Dublin+353 (0) 14090753
Kingdom.
Appliances found to be in use within a commercial
environment, plus those which are subject to rental
agreements.
Products of Zanussi Electrolux manufacture which are not
marketed by Zanussi Electrolux.
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