If You Need Service Or Assistance
If you prefer, write to:
We suggest you follow
Mr. Donald Skinner
these steps: Director of Consumer Relations
Whirlpool Corporation
2000 M-63
1. Before calling for assistance...
Benton Harbor, Ml 49022
Performance problems often result from little
Please include a daytime phone number in your
things you can find and fix yourself without tools
correspondence.
of any kind.
If your dishwasher will not run, or stops 3. If you need service*...
during a cycle: Whirlpool has a nationwide
l Is the door tightly closed and securely latched? network of authorized
WhirlpoolSMservice com-
l Has the cycle been correctly set? Ti%-fl 01~?
SERVlCE panies. Whirlpool service
l Is the water turned on?
2 technicians are trained to
l Have you checked your home?s main fuses or
fulfill the product warranty
circuit breaker box?
and provide after-warranty service, anywhere in
l Is the dishwasher wired into a live circuit with the the United States. To locate the authorized
proper voltage? Whirlpool service company in your area, call our
l If the motor has stopped because of an overload, COOL-LINE@ service assistance telephone
it will automatically reset itself within a few min- number (see Step 2) or look in your telephone
utes. If the motor does not start, call for service. directory Yellow Pages under:
APPLIANCES - tlO?SEHOLD - ELECTRICAL APPLIANCES -
If dishwasher won?t fill: MAJOR-REPAIRING& PARTS
MAJOR-SERVICE & REPAlR
l Is overflow protector stuck in ?up? position?
Overflow protector should move up and down
WHIRLPOOL APPLIANCES
freely. Press down to release.
AUTHORIZED WHIRLPOOL SERVICE
If water remains in the dishwasher:
l Has the cycle completed?
l A small amount of remaining water is normal.
4. If you need FSP?~? replacement parts*...
l Is drain air gap clogged?
FSP is a registered trademark of Whirlpool Corpo-
If detergent remains in the covered ration for quality parts. Look for this symbol of
detergent cup: quality whenever you need a replacement part for
your Whirlpool appliance. FSP replacement parts
l Is the bottom rack in backwards? (The rack
will fit right and work right, because they are made
bumpers should be at the front.)
to the same exacting specifications used to build
l Is the dishwasher detergent fresh and dry
every new Whirlpool appliance.
without lumps?
To locate FSP replacement parts in your area,
l Is the cycle completed? refer to Step 3 above or call the Whirlpool COOL-
If white residue appears on front of LINE service assistance number in Step 2.
access panel:
5. If you are not satisfied with how the
l Is more detergent being used than needed? See problem was solved*...
page 9 for recommended amounts of detergent.
l Contact the Major Appliance Consumer Action
l Some liquid detergents develop excess foam Panel (MACAP). MACAP is a group of indepen-
and build up on exterior of access panel. Try a dent consumer experts that voices consumer
different brand to reduce foaming and eliminate views at the highest levels of the major appliance
build-up. industry.
2. If you need assistance?.. l Contact MACAP only when the dealer, autho-
rized servicer or Whirlpool have failed to resolve
Call Whirlpool COOL-LINE@ service assist-
your problem.
ance telephone number. Dial free from any-
where in the U.S.: Major Appliance Consumer Action Panel
20 North Wacker Drive
l-800-253-1301
Chicago, IL 60606
and talk with one of our trained consultants. The
l MACAP will in turn inform us of your action.
consultant can instruct you in how to obtain satis-
factory operation from your appliance or, if service *When requesting assistance, please provide:
is necessary, recommend a qualified service com- model number, serial number, date of purchase,
pany in your area. and a complete description of the problem. This
information is needed in order to better respond
to your request. 15 |
ACEC
WHIRLPOOL
