If you need service or assistance,
we suggest you follow these five steps:
1. Before calling for assistance... 2. If you need assistance?..
Performance problems often result from little things Call Whlrlpool COOL-LINE@ service assistance tele-
you can find and fix yourself without tools of any kind. phone number. Dial free from anywhere In the U.S.:
l-800-253-1301
If your refrigerator will not operate:
and talk with one of our trained Consultants. The Con-
l Is the electric cord plugged into a live circuit with
sultants can instruct you in how to obtain satisfactory
proper voltage? (See page 4.)
operation from your appliance or, if service is neces-
0 Have you checked your home?s main fuses or circuit sary, recommend a qualified service company in your
breaker box? area.
l Is the Refrigerator Control ON?
If there Is a rattllng or jingling noise or unfamlllar 3. If you need service%.
sounds:
Whirlpool has a nationwide network
l Is something on top or behind the refrigerator ma king
Tk 01 of franchised TECH-CARE@ service
noise when the refrigerator is running?
companies. TECH-CARE service
l New features on your new refrigerator make new 1 T&w-cfwE technicians are trained to fulfill the
sounds. You may be hearing air flowing from the fans, 4 FUIKnrsEDYllVrCE product warranty and provide after-
timer clicks for the defrosting cycle, or defrost water warranty service, anywhere in the United States. To lo-
draining in the defrost pan. cate TECH-CARE service in your area, call our COOL-
If your Ice maker will not operate: LINE service assistance telephone number (See Step 2)
or look in yourtelephone directory Yellow Pages under:
l Has the freezer had enough time to get cold? With a
new refrigerator, this might take overnight.
l Is the signal arm ON...in the down position?
l Is the water valve turned on? Is water getting to the ice
maker?
If there Is water In the defrost pan:
l This is normal in hot, muggy weather. The pan can
even be half full. Make sure the refrigerator is level so
the pan does not overflow.
If the light does not work: SERVICE COMPANIES
XYZ SERVICE co
l Have you checked your home?s main fuses or circuit 123 MAPLE 999-9999
breaker box?
l Is the power supply cord plugged into a live circuit 4. If you have a problem?..
with the proper voltage? (See page 4.)
Call our COOL-LINE service assistance telephone
If a bulb Is burned out: number (see Step 2) and talk with one of our Consul-
l See instructions for changing light bulbs on page 7. tants, or if you prefer, write to:
Only use appliance bulbs.
Mr. Robert Stanley
If the motor seems to run too much: Division Vice President
Whirlpool Corporation
l Is the condenser, behind the refrigerator, free of dust
2000 M-63
and lint?
Benton Harbor, Ml 49022
. On hot days, or if the room is warm, the motor naturally
runs longer.
5. If you need FSP@
l If the door has been opened a lot, or if a large amount
of food has been put in, the motor will run longer to replacement parts?. .
cool down the interior.
FSP? is a registered trademark of Whirlpool Corpora-
Remember: Motor running time depends on different tion for quality parts. Look for this symbol of quality
things; number of door openings, amount of food whenever you need a replacement part for your
stored, temperature of the room, setting of the controls. Whirlpool appliance. FSP replacement parts will fit
And, your new refrigerator may be larger than your right and work right, because they are made to the
old one so it has more space to be cooled. It also has a same exacting specifications used to build every new
regular freezer instead of a frozen food compartment. Whirlpool appliance.
All this means better refrigeration and may require To locate FSP replacement parts in your area, refer to
more running time than your old one. Step 3 above or call the Whirlpool COOL-LINE service
assistance number in Step 2.
*If you must call or write, please provide: model
number, serial number, date of purchase, and a com-
plete description of the problem. This information is
needed in order to better respond to your request for
assistance.
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ACEC
WHIRLPOOL
