ProblemSolution
The indicator light continues to You have not yet ushed the coffee machine (see chapter Preparing the
blink slowly.machine for use.
?
You have used the SENSEO coffee machine at an altitude higher
than 2200 metres above sea level. This has caused the water in the
machine to start boiling before it has reached the required temperature.
This prevents the machine from functioning properly. Switch off the
machine and no longer use it at altitudes higher than 2200 metres above
sea level.
?
The SENSEO coffee machine You have not yet ushed the coffee machine. When you use the machine
does not produce coffee when it for the rst time, you have to ush it bef can start brewing coffore youee
is switched on for the rst time(see chapter .Preparing the machine for use).
The indicator light continues to Make sure that:
blink rapidly.
you have placed the water reservoir properly;
there is enough water in the water reservoir (i.e. above the ° MIN level
if you want to brew 1 cup);
the ambient temperature is not lower than 10C. If it is, the machine
does not function properly.
Water leaks from the coffee Make sure that:
machine.
you have closed the lid properly (the lever must be properly locked);
you have not lled the water reser beyond the MAX voirlevel;
the sieve in the centre of the pod holder is not clogged. If the sieve
is clogged, unclog it by rinsing the pod holder under a running tap. If
necessary, use a washing-up brush or a pin to unclog the sieve;
you have put the coffee pod properly in the centre of the pod holder;
the sealing ring is not stuck under the edge of the water distribution disc;
the water drops on the worktop are not the result of placing or
removing the water reservoir or removing used coffee pods;
you do not remove the water reservoir when the coffee machine is
heating up. This may cause water that normally ends up in the water
reservoir to leak out of the machine.
In all other cases, contact the Philips Customer Care Centre in your
country.
The lid cannot be opened.A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull the lever up as far as it goes and wait 24
hours before you open the lid. You may need to use quite some force.
Make sure that the sieve in the centre of the pod holder is not clogged. If
the sieve is clogged, unclog it by rinsing the pod holder under a running
tap. If necessary, use a washing-up brush or a pin to unclog the sieve.
If problems continue to occur, contact the Philips Customer Care Centre
in your country.
The coffee machine produces Perhaps the sieve in the centre of the pod holder is clogged. If the sieve
less coffee than before.is clogged, unclog it by rinsing the pod holder under a running tap. If
necessary, use a washing-up brush or a pin to unclog the sieve.
Descale the machine (see chapter Descaling).
The SENSEO? coffee machine You have not ushed the machine properly before rst use. As a result,
brews only a small quantity of the boiler is not or not completely lled. Flush the machine properly (see
coffee or no coffee at all when it chapter Preparing the machine for use) before you brew another cup of
is used for the rst timecoff.ee.
The lid cannot be closed Perhaps a used coffee pod is sticking to the water distribution disc. If this
properly.is the case, remove the used pod.
The machine has been stored in Contact the Philips Customer Care Centre in your country.
a room that was not frost-free.
?
The SENSEO coffee is not Make sure that:
strong enough.
you have used the correct number of pods and have pressed the right
button. Use 1 pod in combination with the 1-cup pod holder ° and the
1-cup button °. Use 2 pods in combination with the 2-cup pod holder
°° and the 2-cup button °°;
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