If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. First we outline possible problems,
their causes and their solutions. However, you may still need assistance or service. When calling an
authorized WhirlpoolSM service company for help or calling for service, you will need to provide a
complete description of the problem, your appliance?s complete model and serial numbers and the
purchase date. (See page 2.) This information is needed to respond to your request properly.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Your refrigerator The power supply cord is not Firmly plug power cord into a live circuit
will not operate plugged into a live circuit with with proper voltage. (See page 5.)
proper voltage.
A household fuse has blown or Replace household fuse or reset circuit
circuit breaker tripped. breaker.
The Refrigerator Control is not Set Refrigerator Control to a numbered
set correctly. setting. (See page 7.)
Unfamiliar There is something on top of or Remove item from on top of or behind
sounds or a behind the refrigerator. the refrigerator.
rattling/jingling The sounds are normal. New features on your new refrigerator
noise make new sounds. (See ?Understanding
the sounds you may hear? on page 12.)
There is water in This is normal in hot, muggy Make sure the refrigerator is level so the
the defrost pan weather. The pan may even be pan does not overflow.
half full.
The lights do A household fuse has blown or Replace household fuse or reset circuit
not work circuit breaker tripped. breaker.
The power supply cord is not Firmly plug power cord into a live circuit
plugged into a live circuit with with proper voltage. (See page 5.)
proper voltage.
The bulb is burned out. Replace bulb. (See page 11.)
The motor The condenser coils are dirty. Clean the coils (See page 14.)
seems to run It is hot outside or in the room. On hot days, or if the room is too warm,
too much the motor naturally runs longer.
Thedoorhasbeenopened Open the door as few times as possible.
frequently.
A large amount of food has The motor will run longer in order to cool
been put in at one time. down the interior when food is added.
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