Stains on loadGarment damage
Did you follow the manufacturer?s directions when adding Check the following:
detergent and fabric softener?Were sharp items removed from pockets before washing?
Measure detergent and fabric softener. Use enough detergent Empty pockets, zip zippers, snap or hook fasteners before
to remove soil and hold it in suspension.washing.
Dilute fabric softener and add to the rinse portion of a cycle Were strings and sashes tied to prevent tangling?
only. Do not drip fabric softener on clothes.
Were items damaged before washing? Mend rips and broken
Is there above average iron (rust) in water?threads in seams before washing.
You may need to install an iron filter.
Did you overload the washer?
Did you properly sort the load?The wash load must be balanced and not overloaded. Loads
Sort dark clothes from whites and lights.should move freely during washing.
Did you unload the washer promptly?Did you properly add liquid bleach?
To avoid dye transfer, unload the washer as soon as it stops.Do not pour liquid bleach directly on load. Wipe up bleach
spills. Undiluted bleach will damage fabrics.
Load is wrinkledDid you follow the manufacturer?s care label instructions?
Did you unload the washer promptly?
Unload the washer as soon as it stops.
ASSISTANCE OR SERVICE
Did you use the right cycle for the load being washed?
Use the Casual/Permanent Press cycle or a cycle with low
Before calling for assistance or service, please check
spin speeds (if available) to reduce wrinkling.
?Troubleshooting.? It may save you the cost of a service call. If
Did you overload the washer?you still need help, follow the instructions below.
The wash load must be balanced and not overloaded. Loads
When calling, please know the purchase date and the complete
should move freely during washing.
model and serial number of your appliance. This information will
Was the wash water warm enough to relax wrinkles, or help Whirlpool to better respond to your request.
are you using warm rinses?
If safe for the load, use warm or hot wash water. Use cold If you need replacement parts
rinse water.If you need to order replacement parts, Whirlpool recommends
that you only use factory specified parts. These parts will fit right
Are the hot and cold water hoses reversed?
and work right because they are made with the same precision
Check to be sure the hot and cold water hoses are connected
?
used to build every new WHIRLPOOL appliance. To locate
to the right taps. See the Installation Instructions.
replacement parts in your area, call the Customer Interaction
Centre or your nearest Whirlpool designated service company.
Load is tangled or twisted
Call the Whirlpool Customer Interaction Centre at
Did you overload the washer?
1-300-363-344 (Australia) or 0-800-442-584 (New Zealand).
The wash load must be balanced and not overloaded. Loads
Our consultants provide assistance with:
should move freely during washing.
Features and specifications on our full line of appliances
Did you wrap items around the agitator?
Installation information
Drop items loosely into the washer. Do not wrap items around
the agitator.Use and maintenance procedures
Accessory and repair parts sales
Grey whites, dingy colours
Referrals to local dealers, repair parts distributors, and
Did you properly sort the load?service companies
Dye transfer can occur when mixing whites and colours in a
Whirlpool designated service technicians are trained to fulfill the
load. Sort dark clothes from whites and lights.product warranty and provide after-warranty service.
Was the wash temperature too low?NOTE: If the power supply cord of this washer is damaged, it
Use hot or warm washes if safe for the load. Hot water should must be replaced by a special cord (Part Number 8316026)
be at least 44°C (111°F) to clean heavy soils.available from the dealer from whom you purchased the washer
or a Whirlpool designated service company.
Did you use enough detergent, or do you have hard
water?
Gearcase assembly covered by your warranty
Use more detergent for washing heavy soils in cold or hard
water.
Are the hot and cold water hoses reversed?
Check to be sure the hot and cold water hoses are connected
to the right taps. See the Installation Instructions.
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