If You Need Assistance Or
service
This section is designed to help you save the cost of a service call. Part 1 outlines possible problems,
their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you what to do if you
still need assistance or service. When calling our Consumer Assistance Center for help or calling for
service, please provide a detailed description of the problem, your appliance?s complete model and
serial numbers and the purchase or installation date. (See page 2.) This information will help us respond
properly to your request.
1. Before calling for assistance . . .
Performance problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. lt could save you the cost of a service call.
PROBLEM POSSIBLE CAUSE SOLUTION
Air conditioner Unit is not plugged into a live Plug unit into a live circuit with proper
will not run circuit with proper voltage. voltage.
The Fan Control is set to OFF. Set the Fan Control to a setting other
than OFF.
The Thenostat Control is not Set the Thermostat Control to a setting
set correctly. cooler than the room temperature.
A household fuse has blown or Replace fuse or reset circuit breaker.
a circuit breaker has tripped.
The local power has failed. Wait for power to be restored.
Unit blowe A time-delay fuse is not being Replace fuse with a time-delay fuse of
household f uoaa used. the correct capacity.
or trlpr circuit An extension cord is being Do not use an extension cord to run your
bretaker used. air conditioner.
The unit was just turned off and Wait three minutes after turning unit off
on again. before trying to restart it.
Unit turn8 on The filter is dirty. Clean the filter. (See page 21.)
and off, or does The coils (evaporator [inside] Clean the coils. (See pages 21-22.)
not cooUheM and condenser [outside]) are
room dirty.
There is excessive moisture or It will take longer for the unit to cool or
heat in the room. heat a room when there is excess
moisture or heat (open cooking vessel,
shower, etc.).
The fan speed setting is too Set Fan Control to a higher setting.
low.
The Thermostat Control is not Set the Thermostat Control to a cooler
set correctly. setting.
ke forms on Outdoor temperature is below Defrost coils. (See ?Cooling at low
coils behind air 7O?F. outside temperatures? on page 16.)
intake panel
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ACEC
