Requesting Assistance or Service
Before calling for assistance or service, please
check ?Troubleshooting? on page 14. It may save
you the cost of a service call. If you still need
help, follow the instructions below.
1. If you need assistance* . . . 4. If you are not satisfied with how
Call our Consumer Assistance Center the problem was solved* . . .
telephone number. Dial toll-free from any- l Contact the Major Appliance Consumer Action
where in the U.S.A.: Program (MACAP). MACAP is a group of
1-800-253-l 301
independent consumer experts that voices
and talk with one of our trained consultants. The consumer views at the highest levels of the
consultant can instruct you in how to obtain major appliance industry.
satisfactory operation from your appliance or, if
l Contact MACAP only when the dealer and
service is necessary, recommend a qualified authorized servicer have failed to resolve your
service company in your area.
problem.
2. If you need service* . . . Major Appliance Consumer Action Program
20 North Wacker Drive
We have a nationwide network of authorized
Chicago, IL 60606
service companies. Our service technicians are
trained to fulfill the product warranty and provide l MACAP will in turn inform us of your action.
after-warranty service, anywhere in the United
States. To locate the authorized service company + When requesting assistance, please provide:
in your area, call our Consumer Assistance model number, serial number, date of pur-
Center telephone number (see Step 1) or look in chase, and a complete description of the
your telephone directory Yellow Pages under: problem. This information is needed in order to
APPLIANCES - HOUSEHOLD - better respond to your request.
MAJOR-SERVICE L REPAIR
3. If you need replacement parts? ..,
To locate replacement parts in your area, refer to
Step 2 above or call our Consumer Assistance
Center number in Step 1.
15 |
ACEC
