Requesting Assistance or Service
For service in the U.S.
1. If you need assistance? . . . 4. If you are not satisfied with how the
Call our Consumer Assistance Centre problem was solved* . . .
telephone number. Dial toll free from l Contact the Major Appliance Consumer Action
anywhere in the U.S.A.: Program (MACAP). MACAP is a group of
1-800-253-l 301 independent consumer experts that voices
and talk with one of our trained consultants. consumer views at the highest levels of the
The consultant can instruct you in how to obtain major appliance industry.
satisfactory operation from your appliance or, if l Contact MACAP only when the dealer and
9 service is necessary, recommend a qualified
authorized servicer have failed to resolve your
service company in your area. problem.
2. If you need service* . . . Major Appliance Consumer Action Program
We have a nationwide network of authorized 20 North Wacker Drive
Chicago, IL 60606
service companies. Our service technicians are
trained to fulfill the product warranty and provide l MACAP will in turn inform us of your action.
after-warranty service, anywhere in the United
States. To locate the authorized service company l When requesting assistance, please provide:
in your area, call our Consumer Assistance model number, serial number, date of pur-
Centre telephone number (see Step 1) or look in chase, and a complete description of the
your telephone directory Yellow Pages under: problem. This information is needed in order to
APPLIANCES - HOUSEHOLD - better respond to your request.
MAJOR -SERVICE 8 REPAIR
3. If you need replacement parts? . . .
To locate replacement parts in your area, refer to
Step 2 above or call our Consumer Assistance
Centre number in Step 1. |
ACEC
