Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting your local Service Force
Centre.
SYMPTOM SOLUTION
nThe plate does not heat up.uCheck that the unit is plugged in and the electrical
supply is switched on
uCheck that the RCCB has not tripped (if fitted)
uCheck the mains fuse has not blown
uCheck the correct control knob has been turned.
nThe plate is not giving satisfactory resultsuCheck the plate is clean and dry
uCheck the cooking pan is the correct size for the plate.
uCheck the cooking pan has a flat bottom
uCheck the setting is correct for the type of cooking.
If after all these checks, your hob still does not operateIn-guarantee customers should ensure that the
correctly, contact your local Service Force Centre.above checks have been made as the engineer will
make a charge if the fault is not a mechanical or
Please note that it will be necessary to provide proof ofelectrical breakdown.
purchase for any in-guarantee service calls.
Service and Spare Parts
If you require spare parts or an engineer contact yourCUSTOMER CARE
local Service Force Centre by telephoning:
For general enquiries concerning your appliance, contact
our Customer Care Department by letter or telephone as
08705-929929follows:
Customer Care Department
Your call will be routed to the Service Centre covering
your post code area. The addresses of Electrolux ServiceELECTROLUX
Force Centres are detailed on the following pages.55-77 High Street
Slough
When you contact the Service Centre, they will needBerkshire, SL1 1DZ
the following information:Tel: 08705-950950*
1. Your name, address and post code.
2. Your telephone number* calls to this number may be recorded for training
3. Clear and concise details of the faultpurposes.
4. The model and the serial number (see rating label on
the back of this instruction booklet)
5. Date of purchase
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ACEC
ELECTROLUX
