During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
SOMETHING NOT WORKINGfrozen food temperature but if the appliance is left for longer period in a low ambient the freezer will defrost .
If, after the above checks, there is still a fault, call your local Service Force Centre.
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orIn-guarantee customers should ensure that the above checks have been made as the engineer will make a
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Service Force Centre, check the following points:charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
SymptomSolution
SERVICE AND SPARE PARTS
No power to the applianceCheck there is power at the socket.
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Check there is not a power cut by checking the
household lights.Electrolux Service Force Centre by telephoning:-
Check the fuse has not blown.
The light does not come on Ensure that the bulb is correctly fitted.0870 5 929929
Replace the bulb if it has blown.Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
Check the door light switch is not jammed.For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
The temperature in the fridge or freezer section isCheck the thermostat control knob in the fridge isBefore calling out an engineer, please ensure you have read the details under the heading Something Not
too highturned to the correct setting relative to ambientWorking?
conditions.
When you contact the Service Force Centre you will need to give the following details:
Check the ambient temperature is within the
appliances operating limits, please refer to the1.Your name, address and post code
installation section in this instruction book.2.Your telephone number
Relocate the appliance if necessary.3.Clear and concise details of the fault
The freezer door will not openHas door just been opened? If so leave for a few4.The model and serial number of the appliance (found on the rating plate)
minutes to allow the air pressure to equalise.5.The purchase date
The compressor runs continouslyAdjust the thermostat control knob to give correct
temperature control. See Setting the temperature .Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
Check that the doors are closed.service calls.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
CUSTOMER CARE DEPARTMENT
Check that air ventilation is not obstructed.
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
Excessive frost and ice has built upEnsure the doors are not left open.please contact our Customer Care Department by letter or telephone at the address below or visit our website
Check that nothing is preventing the doors fromat www.electrolux.co.uk
closing.Customer Care Department
Is the door gasket intact and clean.Electrolux
55-77 High Street
NoiseRefer to normal operating sounds.Slough
Water under the salad binCheck the drain hole is not blocked. (seeBerkshire
Maintenance and Cleaning).SL1 1DZ
08705 950 950 *
Low room temperature operation
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressor* calls to this number may be recorded for training purposes.
fridge freezers can remain inoperative during this time .
This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not
calling the thermostat to energise the compressor .
1011 |
ACEC
ELECTROLUX
