Something not Working
If the appliance is not working correctly, please carry out the following checks before calling out an engineer.
SYMPTOMSOLUTION
No power to the applianceCheck there is power at the socket
Check there is not a power cut by checking the
household lights.
Check the mains fuse has not blown.
Check the thermostat is turned to the correct setting
The temperature in the freezer is too highrelevant to ambient conditions.
Check the ambient temperature is within the
appliance's operating limits of 10° 32°C.
The freezer lid will not openHas the lid just been opened? If so leave for a few
minutes to allow the air pressure to equalise.
Adjust the thermostat to give correct temperature
control. See 'Temperature Control'.
Excessive frost and ice has built upCheck that the lid is closed.
Large quantities of food have recently been placed in
the cabinet/and or the lid is frequently opened.
Check that air ventilation is not obstructed.
Ensure the lid has not been left open.
Check that nothing is preventing the lid from closing.
Is the lid gasket intact and clean?
Has advised periodic cleaning been carried out.
NoiseRefer to 'Normal Operating Sounds'
If after all these checks your appliance still does not operate
correctly, contact Expert Appliance Care.
Please note that it will be necessary to provide proof of
purchase for any in-guarantee service calls.
In-guarantee customers should ensure that the above
checks have been made, as the engineer will make a
charge if the fault is not a mechanical or electrical
breakdown.
Service and Spare Parts
If you require further information regarding the appliance, the terms and conditions of the guarantee, or wish to call out
engineer, please contact Expert Appliance Care by telephoning:
0870 9099100
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ACEC
