Something Not Working?
If the appliance is not working correctly, please carry out the following checks before contacting your local
Electrolux Service Force Centre.
SYMPTOM SOLUTION
n There is no spark when lighting the gasu Check that the unit is plugged in and the electrical
supply is switched on
u Check that the RCCB has not tripped (if fitted)
u Check the mains fuse has not blown
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
n The gas ring burns unevenlyu Check the main jet is not blocked and the burner
crown is clear of food particles.
u Check the burner cap and crown have been
replaced correctly, e.g. after cleaning.
If after all these checks, your appliance still does notIn-guarantee customers should ensure that the
operate correctly, contact your local Electroluxabove checks have been made as the engineer will
Service Force Centre.make a charge if the fault is not a mechanical or
electrical breakdown.
Please note that it will be necessary to provide proof
of purchase for any in-guarantee service calls.
Service and Spare Parts
If you require spare parts or an engineer contact yourCUSTOMER CARE
local Service Force Centre by telephoning:For general enquiries concerning your Electrolux
appliance and for further information on Electrolux
0990-929929products, contact our Customer Care Department by
letter or telephone as follows:
Your call will be routed to the Service Centre
covering your post code area. The addresses ofCustomer Care Department
Electrolux
Electrolux Service Force Centres are detailed on thePO Box 47
following pages.Newbury
When you contact the Service Centre, they will needRG14 5XL
Tel : 01635 52 27 99
the following information:
1. Your name, address and post code.
2. Your telephone number
3. Clear and concise details of the fault
4. The model and the serial number (see rating label
on the back of this instruction booklet)
5. Date of purchase
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ACEC
