This is due to the air temperature within the refrigerator compartment being maintained at 6°C or under thus not
SOMETHING NOT WORKINGcalling the thermostat to energise the compressor .
During a normal night time period of approximately 8 hours a traditional fridge freezer can normally maintain the
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orfrozen food temperature but if the appliance is left for longer period in a low ambient temperature the freezer will
installation a charge will be made, even if the appliance is under guarantee.defrost .
Before contacting your local Service Force Centre, check the following points:If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
SymptomSolution
No power to the applianceCheck there is power at the socket.SERVICE AND SPARE PARTS
Check there is not a power cut by checking theIn the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
household lights.Electrolux Service Force Centre by telephoning:-
Check the fuse has not blown.0870 5 929929
The light does not come on Ensure that the bulb is correctly fitted.Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the
Replace the bulb if it has blown.website at www.serviceforce.co.uk
For Customer Service in Ireland please
Check the door light switch is not jammed.
contact us at the address below:
The temperature in the fridge or freezer section isCheck the thermostat control knob is turned to theElectrolux Group (Irl) Ltd
too highcorrect setting relative to ambient conditions.
Long Mile Road
Check the ambient temperature is within the
appliances operating limits, please refer to theDublin 12
installation section in this instruction book.Republic of Ireland
Relocate the appliance if necessary.
Telephone : +353 (0)1 4090753
The freezer door will not openHas door just been opened? If so leave for a fewEmail:
[email protected]
minutes to allow the air pressure to equalise.Before calling out an engineer, please ensure you have read the details under the heading Something Not
The compressor runs continouslyAdjust the thermostat control knob to give correctWorking.
temperature control. See Setting the temperature .
When you contact the Service Force Centre you will need to give the following details:
Check that the doors are closed.
1.Your name, address and post code
Large quantities of food have recently been placed in2.Your telephone number
the cabinet and/or door is frequently opened.3.Clear and concise details of the fault
4.The model and serial number of the appliance (found on the rating plate)
Check that air ventilation is not obstructed.5.The purchase date
Excessive frost and ice has built upEnsure the doors are not left open.Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
Check that nothing is preventing the doors from
closing.
CUSTOMER CARE DEPARTMENT
Is the door gasket intact and clean.
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
Has advised periodic defrosting been carried out.please contact our Customer Care Department by letter or telephone at the address below or visit our website
at www.electrolux.co.uk
NoiseRefer to normal operating sounds.Customer Care Department
Electrolux
Water under the salad binCheck the drain hole is not blocked. (see
Maintenance and Cleaning).55-77 High Street
Slough
Berkshire
Low room temperature operation SL1 1DZ
During prolonged periods of low room temperatures,ie;10°C and lower, the compressor on single compressor08705 950 950 *
fridge freezers can remain inoperative during this time .
* calls to this number may be recorded for training purposes.
1011
ACEC
