HEALTH AND SAFETY GUIDELINES
SOMETHING NOT WORKING
Because of consumer demand, preservatives have been removed from many pre-prepared foods. This
If the appliance is not working correctly, please carry out the following checks before calling out an engineer.
together with the changes in shopping habits to a once-a-week shop, mean that safe handling and
storage of food is even more important than ever.
The following tips should help you to ensure that the food in your home is in as perfect condition as
SymptomSolution
possible.
No power to the applianceCheck there is power at the socket.
Y Keep the time between buying chilled food andrefrozen, it must be consumed within 24 hours.
Check there is not a power cut by checking the
placing it in your fridge as short as possible. TestsNever exceed the storage times indicated by the
household lights.
showed that the temperature of 1 litre of orangemanufacturer.
Check the fuse has not blown.juice rose to 22!C in an hour between the
Y Never place hot food, bottles or cans of fizzy
supermarket and home. It then took 11 hours to
drink in the freezer as they may explode.
The temperature in the freezer is too highCheck the thermostat control knob is turned to theget down to 7!C in the refrigerator.
Containers with a lid must not be filled to the
correct setting relative to ambient conditions.
Y Keep the freezer door closed as much asbrim.
Check the ambient temperature is within thepossible.
Y Do not open the door or place extra fresh food in
applianceOs operating limits of 10!C to 32!C.
Y Do not push food together too much, try to allowthe freezer next to food which is already frozen
Relocate the appliance if necessary.
air to circulate around each item.as this could cause the temperature of the frozen
The freezer door will not openHas door just been opened? If so leave for a fewY Cool cooked food as quickly as possible but dofood to rise and its quality and storage life to
minutes to allow the air pressure to equalise.NOT place in the refrigerator until cool. (Leavereduce .
food in a place as cool as possible in order that itY The symbols on the drawers show different types
The compressor runs continouslyAdjust the thermostat control knob to give correct
temperature control. See OSetting the temperature�.can then be placed in the refrigerator as soon asof frozen goods.
possible).
Check that the door is closed.The numbers indicate storage times in months for
Y Do not store food uncovered.the appropriate types of frozen goods. Whether
Large quantities of food have recently been placed inthe upper or lower value of the indicated storage
Y The best way to defrost food is to put it in the
the cabinet and/or door is frequently opened.refrigerator to thaw slowly.time is valid depends on the quality of the foods
and pre-treating before freezing.
Y Ensure that food placed in the freezer is dated
Check that air ventilation is not obstructed.and labelled and used in date order to ensure
that food is consumed at its best.
Excessive frost and ice has built upEnsure the door is not left open.
Y It is important that food is used before its Obest
before� date.
Check that nothing is preventing the door from
closing.Y Always wash your hands with soapy water and
dry them with a clean towel before handling food.
Is the door gasket intact and clean.
Y Keep work surfaces clean and avoid cross
Has advised periodic defrosting been carried out.contamination by not using the same work
surface or knife, without washing them thoroughly
in between.
NoiseRefer to normal operating sounds.
Y The foods to be frozen must be fresh and of the
best quality.
Y The size of each pack should be small enough to
ensure that it is used in one go . Small packs
freeze more quickly and uniformly and give better
SERVICE AND SPARE PARTSresults.
Y Frozen food, once thawed, must not be refrozen.
If you require further information regarding the appliance, the terms and conditions of the guarantee, or wish to
Lean food keeps better and longer than fatty
call out engineer, please contact Expert Appliance Care by telephoning:-
food, salt reduces the storage time.
Y Wrap the food in polythene or aluminium freezing
bags or foil so that they adhere to the food and
0870 9099100
provide an airlight seal .
Y Packaging which is swollen or has traces of
refrozen water droplets on the pack could
indicate that the product has not been kept at a
suitable temperature and that it may have lost its
original quality. Partially thawed food must not be
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