7. OPERATING PROBLEMS
Many checks have been carried out during the manufacture of your washing machine. However, if you face a problem
with its operation, please read the following sections before calling the After Sales service.
SymptomCause
The washing machine will not start or will not fill:? the washing machine is not correctly connected, the elec-
trical installation is not working,
? the cover of your washing machine and the drum flaps are
not correctly closed,
? you did not control the program start correctly,
? there is a power failure,
? the water supply is closed off,
? the water tap is closed,
? the water inlet is blocked.
The washing machine fills up but empties again? the drain siphon is attached too low (see installation sec-
immediately:tion).
The washing machine will not spin or will not? the drain pipe is blocked or kinked,
empty:? the drain filter is blocked,
? the anti-unbalance mass safety device has tripped; bad
distribution of washing in the drum,
? the ?Drain? program or the ?Rinse hold? option is selected,
? the height of the drain siphon is wrong.
There is water on the floor around the washing? excess detergent has made too much foam that over-
machine:flowed,
? the detergent is not suitable for washing machine,
? the drain siphon is not hooked on properly,
? the drain filter was not put back into place,
? the water inlet pipe is leaking.
Washing results are not satisfactory:? the detergent is not suitable for machine washing,
? there is too much washing in the drum,
? the washing program is not appropriate,
? there is not enough detergent.
The machine is vibrating or noisy:? not all the packing was removed from the machine (see
unpacking section),
? the washing machine is not leveled and properly packed,
? the washing machine is too close to the wall or furniture,
? the washing is not well distributed in the drum,
? the load is not sufficient.
The washing cycle is much too long :? the water inlet is blocked,
? there was a power supply failure or the water was cut off,
? the motor temperature safety device tripped,
? the water inlet temperature is lower than normal,
? the foam detection safety system tripped (too much deter-
gent) and the washing machine evacuated the foam,
? the anti-unbalance mass safety device tripped, an additio-
nal phase was added to distribute the washing in the drum
better.
The washing machine stops during a washing cy-? the water or electricity supply is defective,
cle :? a rinse hold was programmed.
The cover does not open during the cycle :*
? the ?IMMEDIATE OPENING? light is off,
? the temperature of the washing water is too high.
? the cover cannot open until 1 to 2 minutes after the
washing machine has stopped*.
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ACEC
