SERVICE INFO
Details concerning Warranty Service arePower
spelled out on the Warranty Card includedY Our favorite question: Is the POWER
with your mixer (if itOs missing, let us knowswitch on?
and weOll rush one to you).
Y Check the fuse .
If you think your MS1402-VLZ has a prob-
lem, please do everything you can to confirm itREPAIR
before calling for service. Doing so might save
you from the deprivation of your mixer and theService for the U.S. version of the MS1402-
VLZ is available only from Mackie Designs,
associated suffering.located in sunny Woodinville, Washington.
Of all Mackie products returned for service
(which is hardly any at all), roughly 50% are(Service for mixers living outside the United
States can be obtained through local dealers
coded OCND� N Could Not Duplicate, whichor distributors.) If your mixer needs service,
usually means the problem lay somewherefollow these instructions:
other than the mixer. These may sound obvi-
1. Review the preceding troubleshooting
ous to you, but hereOs some things you cansuggestions. Please.
check:
2. Call Tech Support at 1-800-258-6883, 8am
TROUBLESHOOTINGto 5pm PST, to explain the problem and
request an RA number. Have your mixerOs
Bad Channelserial number ready. You must have a
Y Is the MUTE/ALT 3�4 switch in theReturn Authorization number, or we
may refuse the delivery.
correct position?
Y Is the fader turned up?3. Set aside the power cord, ownerOs manual,
or anything else that youOll ever want to see
Y Try unplugging any INSERT devicesagain. We are responsible for the return of
(Channels 1�6 only).
the mixer only.
Y Try the same source signal in another4. Pack the mixer in its original package,
channel, set up exactly like the
suspect channel.including endcaps and box. This is VERY
IMPORTANT. When you call for the RA
Bad Outputnumber, please let Tech Support know if
you need a new box.
Y Is the associated level control (if any)
turned up?5. Include a legible note stating your name,
Y If itOs one of the Main outputs, try unplug-shipping address (no P.O. boxes), daytime
ging all the others. For example, if itOs thephone number, RA number and a detailed
1�4" Left Main out, unplug the RCA and XLRdescription of the problem, including how
Left outputs. If the problem goes away itswe can duplicate it.
not the mixer.6. Write the RA number in BIG PRINT on top
Y If itOs a stereo pair, try switching themof the box.
around. For example, if a left output is7. Ship the mixer to us. We recommend
presumed dead, switch the left and rightUnited Parcel Service (UPS). We suggest
cords, at the mixer end. If the probleminsurance for all forms of cartage. Ship to
stays on the left itOs not the mixer.this address:
NoiseMackie Designs
SERVICE DEPARTMENT
Y Turn the channel fader and AUX
RETURN knobs down, one by one. If the16220 Wood-Red Rd. NE
Woodinville, WA 98072
sound disappears, itOs either that chan-
nel or whatever is plugged into it, so
unplug whatever that is. If the noise
disappears, itOs from your whatever.
34 |
ACEC
