REPAIR
Service for the FUSSION 1800SA and8. WeOll try to fix the subwoofer within
1800S is available only from one of ourthree business days. Ask Tech Support
authorized domestic service stations or atfor the latest turnaround times when
the factory service center, located inyou call for your RA number.
Whitinsville, Massachusetts. Service out-
side the United States can be obtained
through local dealers or distributors.
If your FUSSION 1800SA or 1800S
needs service, please follow these instruc-
tions:
1. Review the preceding troubleshootingCARE AND
suggestions. Please.MAINTENANCE
2. Call Tech Support at 1-800-258-6883,
7am to 5pm PST, to explain the problemYour Mackie subwoofers will provide
in detail. They will ask you all sorts ofmany years of reliable service if you follow
impertinent questions in the hope ofthese guidelines:
sorting out the problem. If it appears
that the FUSSION 1800 needs repair,Avoid exposing the
request an RA (Return Authorization)subwoofers to moisture.
number. Have your subwooferOs serialIf they are set up out-
number ready. You must have an RAdoors, be sure they are
number before you can obtain service atunder cover if you expect
the factory or an authorized servicerain.
center.Y Avoid exposure to extreme cold (below
3. Keep this userOs manual. We donOt needfreezing temperatures). If you must
it to repair the subwoofer.operate the subwoofers in a cold envi-
4. Pack the subwoofer in its originalronment, warm up the voice coils
packaging, including protective wrap,slowly by sending a low-level signal
through them for about 15 minutes
endcaps, box, and pallet. This is veryprior to high-power operation.
important. When you call for the RA
number, please let Tech Support knowY Use a slighty damp cloth with a mild
if you need new packaging. Mackie issoap solution to clean the cabinets. Only
not responsible for any damage thatdo this when the power is turned off.
occurs due to non-factory packaging.Avoid getting moisture into any of the
5. Include a legible note stating your name,openings of the cabinet, particularly
shipping address (no P.O. boxes),where the drivers are located.
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in BIG PRINT
on top of the box.
7. Ship the subwoofer to us via ground
freight. We suggest insurance for all
forms of cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
One Main Street
Whitinsville, MA 01588
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