If you need service or assistance,
we suggest you follow these steps:
if signal lights flash and the dishwasher stops
1. Before calling for assistance...
or will not run:
Performance problems often result from little l Has there been a power failure?
things you can find and fix yourself without tools
l Is the cycle pause feature on? [See page 11.)
of any kind.
If control pads don?t work:
if your dishwasher will not run, or stops during
l Is the lock-out feature on? (See page 12).
a cycle:
l Is the door tightly closed and securely If the beep does not sound when pads are
latched? pressed:
l Has the cycle been correctly set? l Has the sound signal been turned off? (See
l Is the water turned on? page 12.)
l Have you checked your home?s main fuses or
circuit breaker box? 2. If you need assistance%.
l Is the dishwasher wired into a live circuit with
Call Whirlpool COOL-LINE@ service assist-
the proper voltage?
ance telephone number. Dial free from any-
l If the motor has stopped because of an over-
where in the U.S.:
load, it will automatically reset itself within a
1-800-253-1301
few minutes. If the motor does not start, call for
and talk with one of our trained consultants. The
service.
consultant can instruct you in how to obtain sat-
l Is the delay feature on?
isfactory operation from your appliance or, if
If your dishwasher seems to run too long: service is necessary, recommend a qualified
service company in your area.
l Are you using the POTS & PANS Cycle or HI-
TEMP Washing Option? Is the dishwasher wait- If you prefer, write to:
ing for water to heat? Mr. Donald Skinner
Director of Consumer Relations
If water remains in ihe dishwasher:
Whirlpool Corporation
l Has the cycle completed? 2000 M-63
l A small amount of remaining water is normal. Benton Harbor, Ml 49022
l Is drain air gap or drain hose clogged? Please include a daytime phone number in
your correspondence.
if detergent remains in the covered detergent
cup:
l Is the bottom rack in backwards? (The rack 3. If you need service:..
bumpers should be at the front.)
Whirlpool has a nationwide
l Is the dishwasher detergent fresh and dry with- y network of authorized
out lumps? whi+l ,Eok, WhirlpoolSM service com-
l Is the cycle completed? -=L; panies Whirlpool service
technicians are trained to fulfill
if white residue appears on front of access
the product warranty and provide after-
panel:
warranty service, anywhere in the United States.
l Is more detergent being used than needed? To locate the authorized Whirlpool service
See page 7 for recommended amounts of company in your area, call our COOL-LINE??
detergent. service assistance telephone number [see Step
l Some liquid detergents develop excess foam 2) or look in your telephone directory Yellow
and build up on exterior of access panel. Try a Pages under:
different brand to reduce foaming and elimi- AWLlANCES - nO?SEHOLD - ELECTRICAL AWLlANCES -
MAJOR-SERVICE & REPAlR MAJOR - REPAIRwiG (L PARTS
nate build-up.
if you hear grinding, grating, crunching, buzz-
ing sounds:
l A hard object has probably entered the SE,~?,~?E ~?I,M/?AN,RS
XYZ SERVICE co
POWER CLEAN?? Module. The sound should 123 MAPLE 999-9999
stop when the object is ground up.
*When requesting assistance, please provide:
If the WATER HEATING Signal light flashes: model number, serial number, date of pur-
. Have you run water at the nearest sink before chase, and a complete description of the
starting dishwasher? problem. This information is needed in order to
. Is water temperature at least 140°F (6O?C)? Set better respond to your request.
water heater thermostat to a higher setting. continued on next page |
ACEC
