SOMETHING NOT WORKINGSERVICE AND SPARE PARTS
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orIn the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
installation a charge will be made, even if the appliance is under guarantee.Electrolux Service Force Centre by telephoning:-
Before contacting your local Service Force Centre, check the following points:
0870 5 929929
SymptomSolution
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
No power to the applianceCheck there is power at the socket.For the address of your local Service Force Centre and further information about Service Force, please visit the
Check there is not a power cut by checking thewebsite at www.serviceforce.co.uk
household lights.For Customer Service in Ireland please
Check the fuse has not blown.contact us at the address below:
Electrolux Group (Irl) Ltd
The light does not come on Ensure that the bulb is correctly fitted.
Long Mile Road
Replace the bulb if it has blown.Dublin 12
Check the door light switch is not jammed.Republic of Ireland
Telephone : +353 (0)1 4090753
The temperature in the fridge or freezer section isCheck the thermostat control knob at the top of theEmail:
[email protected]
too highappliance is turned to the correct setting relative to
ambient conditions.Before calling out an engineer, please ensure you have read the details under the heading Something Not
Working.
Check the ambient temperature is within the
appliances operating limits, please refer to theWhen you contact the Service Force Centre you will need to give the following details:
installation section in this instruction book.1.Your name, address and post code
Relocate the appliance if necessary.2.Your telephone number
The freezer door will not openHas door just been opened? If so leave for a few3.Clear and concise details of the fault
minutes to allow the air pressure to equalise.
4.The model and serial number of the appliance (found on the rating plate)
The compressor runs continouslyAdjust the thermostat control knob to give correct5.The purchase date
temperature control. See Setting the temperature .
Check that the doors are closed.Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
service calls.
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.
CUSTOMER CARE DEPARTMENT
Check that air ventilation is not obstructed.
Excessive frost and ice has built upEnsure the doors are not left open.For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
Check that nothing is preventing the doors fromat www.electrolux.co.uk
closing.
Is the door gasket intact and clean.
Customer Care Department
Has advised periodic defrosting been carried out.Electrolux
55-77 High Street
NoiseRefer to normal operating sounds.Slough
Berkshire
Water under the salad binCheck the drain hole is not blocked. (see
Maintenance and Cleaning).SL1 1DZ
Tel: 08705 950 950 *
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a* calls to this number may be recorded for training purposes.
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
1011
ACEC
ELECTROLUX
