EN 285.EM5EService Modes, Error Codes and Fault Finding
Lock After. Indicates at what time the child lock is set: White line around picture elements and text
'OFF' or e.g. '18:45' (lock time). This is only displayed if 1. Press 'Smart Picture' button on the Remote Control. In
child lock is set to 'CUSTOM LOCK'case the picture improves, decrease the 'Sharpness' value.
Category Lock. Indicates the last status of the EPG theme The new value is automatically stored (in 'personal' pre-
childlock: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS', set) for all TV channels.
'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'. This is 2. Check line 11 'Sharpness'. Decrease the 'Sharpness'
only displayed if child lock is set to 'CUSTOM LOCK'. It is value. The new value is automatically stored for all TV
possible that more than one value is shown.channels.
Program Category. Indicates the theme of the selected
transmitter: 'MOVIES', 'NEWS', 'SHOWS', 'SPORTS', No picture
'CHILDREN', 'MUSIC', 'CULTURE', or 'SERIES'.Check line 27 'Tuned bit'. In case the value is 'On', install the
SW Code 1. Not applicable.required program again. Open the installation menu and
SW Code 2. Not applicable.perform manual installation.
TV Ratings Lock. Only applicable for US.
Movie Ratings Lock. Only applicable for US.
Blue picture
V-chip TV Status. Only applicable for US.
1. No proper signal is received. Check the aerial cable/aerial
system.
Customer Service Menu 5
V-chip Movie Status. Only applicable for US.
Blue picture and/or unstable picture
Options 1. Gives the option codes of option group 1 as set
1. A scrambled or decoded signal is received.
in SAM (Service Alignment Mode).
Options 2. Gives the option codes of option group 2 as set
Black and white picture
in SAM (Service Alignment Mode).
Check line 9 'Colour'. In case the value is low (< 10), increase
the 'Colour' value. The new value is automatically stored for all
SW Event-log
TV channels.
This item contains 'software event logging' information that can
be delivered to the development centre on special request.
No colours/colour lines around picture elements or
colours not correct or unstable picture
How to exit CSM
1. Check line 20 'TV System'. If a 'strange' system pop's up,
Use one of the following methods:
something has gone wrong during installation. Re-install
After you press a key on the RC-transmitter (with exception
the channel.
of the 'CHANNEL', 'VOLUME' and digit (0-9) keys), or
2. In case line 20 is 'L', the installed system for this pre-set is
After you switch the TV-set 'OFF' with the mains switch.
'France', while 'West Europe' is required. Install the
required program again: open the installation menu and
perform manual installation. Select system 'West Europe'.
5.3Problems and Solving Tips (related to CSM)
Menu text not sharp enough
Note: Below described problems are all related to the TV
1. Press 'Smart Picture' button on the RC-transmitter. In case
settings. The procedures to change the value (or status) of the
picture improves, decrease the contrast value. The new
different settings are described above. New value(s) are
automatically stored.value(s) are automatically stored for all TV channels.
2. Check line 8 'Contrast'. The value of line 8 is high (> 50).
Decrease the contrast value.
5.3.1 Picture Problems
5.3.2 Sound Problems
Snowy/noisy picture
1. Check line 24 'Noise Figure'. In case the value is 127 or
No sound from left and right speaker
higher, and the value is also high on other programs, check
Check line 6 'Volume'. The value is low. Increase the value of
the aerial cable/aerial system.
'Volume'. The new value(s) are automatically stored (in
2. Check lines 11 'Sharpness' and 24 'Noise Figure'. In case
the value of line 11 is 3 or 4 and the value of line 24 is high 'personal' pre-set) for all TV channels.
(127 or higher), decrease the 'Sharpness' value.
Sound too loud for left and right speaker
Picture too darkCheck line 6 'Volume'. The value is high. Decrease the value of
'LS Volume'. The new value(s) are automatically stored (in
1. Press 'Smart Picture' button on the RC-transmitter. In case
'personal' pre-set) for all TV channels.
the picture improves, increase the 'Brightness' or the
'Contrast' value. The new value(s) are automatically stored
(in 'personal' pre-set) for all TV channels.
5.4ComPair
2. Check line 7 'Brightness' and 8 'Contrast'. If the value of
line 7 is low (< 10) or the value of line 8 is low (< 10),
5.4.1 Introduction
increase the 'Brightness' or the 'Contrast' value.
ComPair (Computer Aided Repair) is a service tool for Philips
Picture too bright
Consumer Electronics products. ComPair is a further
1. Press 'Smart Picture' button on the RC-transmitter. In case
development on the European DST (service remote control),
the picture improves, decrease the 'Brightness' or the
which allows faster and more accurate diagnostics. ComPair
'Contrast' value. The new value(s) are automatically stored
has three big advantages:
(in 'personal' pre-set) for all TV channels.
ComPair helps you to quickly get an understanding on how
2. Check lines 7 'Brightness' and 6 'Contrast'. If the value of
to repair the chassis in a short time by guiding you
line 7 is high (> 40) or the value of line 8 is high (> 50).
systematically through the repair procedures.
Decrease the 'Brightness' value or increase the 'Contrast'
2
ComPair allows very detailed diagnostics (on IC level) and
value.
is therefore capable of accurately indicating problem areas.
2
You do not have to know anything about IC commands
yourself because ComPair takes care of this. |
ACEC
