into the front panel drive bay. Press it firmlyService
into place, and latch it by pressing the bail
Service for the FireWire drive bay bought and
handle downward until itOs fully seated.
residing in the United States is available only at
Mackie Designs. HDR Pro owners outside the U.S.
should consult their local Mackie dealer or
distributor for service.
HDR Pro1. Please verify that the problem does indeed
lie with the FireWire drive bay, and not the
result of a connection or computer problem.
Assuming youOve done so...
2. Have your FireWire drive bay serial number
ready N hopefully you copied it down in the
front of this manual (page 3).
3. Call Mackie Tech Support at 800-258-6883
3. Insert the key into the lock and turn it a(8 AM to 5 PM, Pacific Time) to explain the
quarter-turn clockwise. The key locks theproblem. If it canOt be solved over the phone,
drive into place and powers the tray.you will be issued an RA (Return Authorization)
number. You must have an RA number before
you can obtain service from the factory.
4. Pack the FireWire drive bay in the original
box, with the original foam innards or other
packing materials. You DID save that stuff,
didnOt you? If you didnOt, youOll need to
purchase a new box and packing materials
from Mackie. Mackie is not responsible for
any damage resulting from shipments of
product in Onon-original� packaging.
4. Push in the Power switch on the FireWire
5. Include a legible note stating your name,
drive to turn it on. The M90 drive will
return shipping address (no P.O. boxes of
appear on the Macintosh desktop.
course), daytime phone number, the RA
number, and a detailed description of the
Power Switch
problem, including how we can duplicate it.
6. Write the RA number in HUGE letters on
top of the box.
7. Ship the FireWire drive bay to Mackie. We
recommend you get insurance on the
package. Send it to this address:
Mackie Designs Inc.
Service Department
5. To remove a drive, first drag the M90 drive16140 Wood-Red Rd. NE, Ste. 5
icon to the trash and turn the power off onWoodinville, WA 98072
the FireWire drive. Unlock the drive by
inserting the key and turning it a quarter-
8. WeOll try to fix the FireWire drive bay
turn counterclockwise. Two keys are
packed with the FireWire drive, and onewithin five business days. Ask Tech
with each MY90 drive.Support for current turnaround times when
you call for your RA number. We normally
6. Lift the handle to release the drive, and pull
send everything back prepaid using three-
it out of the drive bay.
day shipping. However, if you rush your
Note: Mackie Media are hard drives, and as we allFireWire drive bay to us via next-day air,
know, hard drives involve some pretty intricateweOll do the same for the return trip. This
technology. So donOt shake the little darling, and ifdoes not necessarily apply to non-warranty
a tray has just come in from a freezing car orservice.
airplane cargo hold, do not install it until it has
reached room temperature.
6
HDR Pro |
ACEC
