SOMETHING NOT WORKINGSERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Electrolux Service Force Centre by telephoning:-
If the appliance is not working correctly, please carry out the following checks before calling out an engineer .
0 8 7 0 5 9 2 9 9 2 9
SymptomSolution
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
No power to the applianceCheck there is power at the socket.
For the address of your local Service Force Centre and further information about Service Force, please visit the
Check there is not a power cut by checking thewebsite at www.serviceforce.co.uk
household lights.
For Customer Service in Ireland please
Check the fuse has not blown.contact us at the address below:
The light does not come on Ensure that the bulb is correctly fitted.Electrolux Group (Irl) Ltd
Long Mile Road
Replace the bulb if it has blown.Dublin 12
Check the door light switch is not jammed.Republic of Ireland
The temperature in the fridge or freezer section isCheck the thermostat control knob is turned to theTelephone : +353 (0)1 4090753
too highcorrect setting relative to ambient conditions.Email:
[email protected]
Check the ambient temperature is within theBefore calling out an engineer, please ensure you have read the details under the heading Something Not
appliances operating limits, please refer to theWorking.
installation section in this instruction book.
Relocate the appliance if necessary.When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
The freezer door will not openHas door just been opened? If so leave for a few
2.Your telephone number
minutes to allow the air pressure to equalise.3.Clear and concise details of the fault
The compressor runs continouslyAdjust the thermostat control knob to give correct
temperature control. See Setting the temperature .4.The model and serial number of the appliance (found on the rating plate)
Check that the doors are closed.5.The purchase date
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
Large quantities of food have recently been placed inservice calls.
the cabinet and/or door is frequently opened.
Check that air vent is not obstructed.CUSTOMER CARE DEPARTMENT
NoiseRefer to normal operating sounds.For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
please contact our Customer Care Department by letter or telephone at the address below or visit our website
at www.electrolux.co.uk
Customer Care Department
Electrolux
55-77 High Street
Slough
Berkshire
SL1 1DZ
08705 950 950 *
* calls to this number may be recorded for training purposes.
1011
ACEC
