SOMETHING NOT WORKINGSERVICE AND SPARE PARTS
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local
Important: If you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use orElectrolux Service Force Centre by telephoning:-
installation a charge will be made, even if the appliance is under guarantee.
Before contacting your local Service Force Centre, check the following points:
0870 5 929929
SymptomSolutionYour telephone call will be automatically routed to the Service Force Centre covering your post code area.
No power to the applianceCheck there is power at the socket.For the address of your local Service Force Centre and further information about Service Force, please visit the
website at www.serviceforce.co.uk
Check there is not a power cut by checking the
household lights.Before calling out an engineer, please ensure you have read the details under the heading ?Something Not
Working?
Check the fuse has not blown.When you contact the Service Force Centre you will need to give the following details:
The light does not come on Ensure that the bulb is correctly fitted.1.Your name, address and post code
2.Your telephone number
Replace the bulb if it has blown.3.Clear and concise details of the fault
Check the door light switch is not jammed.4.The model and serial number of the appliance (found on the rating plate)
The temperature in the fridge or freezer section isCheck the thermostat control knob in the fridge is5.The purchase date
too highturned to the correct setting relative to ambient
conditions.
Please note that a valid purchase receipt or guarantee documentation is required for in-guarantee
Check the ambient temperature is within theservice calls.
appliance?s operating limits, please refer to the
installation section in this instruction book.
Relocate the appliance if necessary.CUSTOMER CARE DEPARTMENT
The freezer door will not openHas door just been opened? If so leave for a fewFor general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
minutes to allow the air pressure to equalise.
please contact our Customer Care Department by letter or telephone at the address below or visit our website
The compressor runs continouslyAdjust the thermostat control knob to give correctat www.electrolux.co.uk
temperature control. See ?Setting the temperature?.Customer Care Department
Check that the doors are closed.
Electrolux
55-77 High Street
Large quantities of food have recently been placed in
the cabinet and/or door is frequently opened.Slough
Berkshire
Check that air ventilation is not obstructed.SL1 1DZ
08705 950 950 *
Excessive frost and ice has built upEnsure the doors are not left open.
Check that nothing is preventing the doors from* calls to this number may be recorded for training purposes.
closing.
Is the door gasket intact and clean.
NoiseRefer to normal operating sounds.
Water under the salad binCheck the drain hole is not blocked. (see
Maintenance and Cleaning).
If, after the above checks, there is still a fault, call your local Service Force Centre.
In-guarantee customers should ensure that the above checks have been made as the engineer will make a
charge if the fault is not a mechanical or electrical breakdown.
Please note that proof of purchase is required for any in-guarantee service calls.
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ACEC
