CusCusttomer Caromer Care Depare Departmenttment
For general enquiries concerning your Electrolux appliance or for further information on Electrolux products,
you are invited to contact our Coustomer Care Department by letter or telephone as follows:
Customer Services Department
Major Appliances
Electrolux
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 08705 950950 calls to this number may be recorded for training purposes.
GuarGuarantantee Conditionsee Conditions
We Electrolux undertake that if within 12 months of theEUROPEAN GUARANTEE
date of the purchase this ELECTROLUX appliance or
any part thereof is proved to be defective by reasonIf you should move to another country within
only of faulty workmanship or materials, the companyEurope then your guarantee moves with you to your
new home subject to the following qualifications:
will, at our option repair or replace the same FREE OF
CHARGE for labour, materials or carriage on conditionThe guarantee starts from the date you first
that:purchased your product.
The appliance has been correctly installed andThe guarantee is for the same period and to the
used only on the electrical supply stated on thesame extent for labour and parts as exists in the
rating plate.new country of use for this brand or range of
The appliance has been used for normal domesticproducts.
purposes only, and in accordance with theThis guarantee relates to you and cannot be
manufacturer's instructions.transferred to another user.
The appliance has not been serviced, maintained,Your new home is within the European
repaired, taken apart or tampered with by anyCommunity (EC) or European Free Trade Area.
person not authorised by us.
The product is installed and used in accordance
All service work under this guarantee must bewith our instructions and is only used
undertaken by a Service Force Centre.domestically, i.e. a normal household.
Any appliance or defective part replaced shallThe product is installed taking into account
become the Company's property.regulations in your new country.
Home visits are made between 8.30am and 5.30pmBefore you move please contact your nearest
Monday to Friday. Visits may be available outsideCustomer Care Centre, listed below, to give them
these hours in which case a premium will be charged.details of your new home. They will then ensure that
the local Service Organisation is aware of your
move and able to look after you and your
EXCLUSIONS
appliances.
This Guarantee does not cover:
FranceSenlis+33 (0) 344 62 29 29
Damage or calls resulting from transportation,GermanyNurenberg+49 (0) 800 234 7378
improper use or neglect, the replacemet of any lightItalyPordenone+39 (0) 0434 39 4700
bulbs or removable parts of glass or plastic.
SwedenStockholm+46 (0) 8 672 53 90
Costs incurred for calls to put right an applianceUKLuton+44 (0) 8705 950 950
improperly installed or calls to appliances outsideIrelandDublin+353 (0)1 4090751
the United Kingdom.
Appliances found to be in use within a commercial
environment, plus those which are the subject of
rental agreements.
Products of Electrolux manufacture which are not
marketed by Electrolux.
The guarantee is in addition to your statutory and legal
rights.
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